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Wheel-Trans Online Trip Booking



City of Toronto 2018 Municipal Election

Please book your Wheel-Trans trip ahead of time to ensure availability on Election Day, which is on October 22. For further information on accessible voting, please visit the City of Toronto’s Election Accessibility Plan.

TTC Public Forum

Please be advised due to labor issues at the CNE, the public forum on accessibility that was scheduled on September 13 has been postponed. We are looking for another venue and will advise of the new date once a location has been secured. Thank you for your patience and understanding."

Travel Training

The TTC is offering a new travel training program where Wheel-Trans customers can receive free one-on-one training on the conventional fixed route system.

Sign up today!
Join us for a Travel Training Information Session and receive a FREE swag bag!

RSVP to traveltraining@ttc.ca or call 416-393-4111

The City of Toronto’s Fair Pass Discount Program

The Fair Pass Discount Program is for eligible adult residents living in the City of Toronto receiving Ontario Disability Support Program (ODSP) or Ontario Works (OW) assistance who are not in receipt of any transportation supports equal to or greater than $100. The Fair Pass discount is programmed onto a PRESTO card and cardholders must load funds to access the discounted TTC adult fare or TTC monthly pass.To apply for the Fair Pass Discount Program, you must complete and sign an application and consent form. You can obtain forms online, toronto.ca/transitdiscount, or by mail or at any OW or ODSP office.

Please visit the City's website to obtain more information about the Program or the TTC's website regarding Fares.

City of Toronto website:
http://www.toronto.ca/transitdiscount
TTC website: http://www.ttc.ca/Fares_and_passes/Passes/Fair_Pass_Discount_Program.jsp

Improving Your Online Booking Experience

The Wheel-Trans I.T. Department, in consultation with the Advisory Committee on Accessible Transit (ACAT), will be implementing the following changes to the mywheel-trans@ttc.ca website:

• Cancel Trip Function: Each trip now has a 'cancel' button instead of a selection checkbox. The buttons at top and bottom to cancel multiple trips have been removed.

• Recent Addresses Option: You will be able to view and select a Recent Address used within the last 90 days, 1 year or 2 years.

These changes will take effect at the start of service Sunday, January 14, 2018.

Be Scent Aware

Please avoid the use of scented products when travelling. Strong scents can have adverse health effects on customers.

On-Time Service

Every effort is made on our part to provide you with timely and efficient service at all times. In order to ensure you don’t miss your Wheel-Trans ride, please try to arrive five (5) minutes earlier than your scheduled pick up time!

***New*** Revised Wheel-Trans Late Cancellation/No Show Policy

We've got some exciting news to share! We've developed a new Wheel-Trans Late Cancellation & No Show Policy that puts customers first. This new customer-friendly policy comes into effect September 7, 2017. This new policy offers more freedom and flexibility. Customers will be able to cancel their trips up to four (4) hours before their scheduled pick up time; and the number of late cancellation, no show and cancel-at-the-door occurrences customers can have in a month will be increased.

More information about the new policy will be sent to you and details are also available at ttc.ca/wheeltrans

Mobile Friendly Features Added to Wheel-Trans Booking Website

Wheel-Trans customers who book trips online will notice some recent changes to the booking website (https://mywheel-trans.ttc.ca/). These changes were made to enhance ease-of-use for customers who choose to book trips using their mobile phone or tablet. Customers wanted the convenience and spontaneity of being able to book trips anywhere, not just from their personal computer at home.
While these upgrades were tested, some customers experienced issues after the site was updated on December 2. We sincerely apologize if you were inconvenienced. We have taken the necessary steps to ensure these issues are resolved. If you experience any issues when trying to access the site or book your trip, please contact Customer Service at 416-393-4111. Your experience is very important to us.
Below are some of the key features of the updated booking website:
• Improved display on smartphones and other devices with small screens.
• Changes to the trip inquiry page to reduce the need for side-to-side
scrolling.
• The ability to hide a front page announcement after seeing it.