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Wheel-Trans Online Trip Booking

Mobile Friendly Features Added to Wheel-Trans Booking Website

Wheel-Trans customers who book trips online will notice some recent changes to the booking website ( These changes were made to enhance ease-of-use for customers who choose to book trips using their mobile phone or tablet. Customers wanted the convenience and spontaneity of being able to book trips anywhere, not just from their personal computer at home.
While these upgrades were tested, some customers experienced issues after the site was updated on December 2. We sincerely apologize if you were inconvenienced. We have taken the necessary steps to ensure these issues are resolved. If you experience any issues when trying to access the site or book your trip, please contact Customer Service at 416-393-4111. Your experience is very important to us.
Below are some of the key features of the updated booking website:
• Improved display on smartphones and other devices with small screens.
• Changes to the trip inquiry page to reduce the need for side-to-side
• The ability to hide a front page announcement after seeing it.

Wheel-Trans' Family of Services Pilot

Wheel-Trans has launched its Family of Services Pilot - an exciting initiative that will help transform the way accessible public transit services are delivered. This pilot will help us learn how Wheel-Trans and TTC conventional transit services, such as the bus and subway, can work together to provide more freedom and flexibility for our customers.
Pilot participants have the added benefits of receiving same-day service when booking their trips up to four hours in advance and shorter wait times when booking through our dedicated Family of Services line.
If you are interested in becoming a Family of Services Pilot participant, please let us know by emailing More information is available at

Be Scent Aware

Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Improving Your Online Booking Experience

The Wheel-Trans I.T. Department, in consultation with the Advisory Committee on Accessible Transit (ACAT), will be implementing the following changes to the website:

• Cancel Trip Function: Each trip now has a 'cancel' button instead of a selection checkbox. The buttons at top and bottom to cancel multiple trips have been removed.

• Recent Addresses Option: You will be able to view and select a Recent Address used within the last 90 days, 1 year or 2 years.

These changes will take effect at the start of service Sunday, January 14, 2018.

***New*** Revised Wheel-Trans Late Cancellation/No Show Policy

We've got some exciting news to share! We've developed a new Wheel-Trans Late Cancellation & No Show Policy that puts customers first. This new customer-friendly policy comes into effect September 7, 2017. This new policy offers more freedom and flexibility. Customers will be able to cancel their trips up to four (4) hours before their scheduled pick up time; and the number of late cancellation, no show and cancel-at-the-door occurrences customers can have in a month will be increased.

More information about the new policy will be sent to you and details are also available at

On-Time Service

Every effort is made on our part to provide you with timely and efficient service at all times. In order to ensure you don’t miss your Wheel-Trans ride, please try to arrive five (5) minutes earlier than your scheduled pick up time!