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Help us, help you. Construction season has arrived in Toronto and as a result, traffic delays can be expected. We are asking customers, wherever possible, to be ready and waiting for their ride ten minutes before their scheduled pick up time. This is in case the driver arrives early and may be able to stay ahead of any potential delays!
Wheel-Trans will be calling customers with an automated message to alert them when they receive a no-show or have a late cancelation. The goal is to remind our customers so that we can reduce these occurrences.
Customer no-shows and late cancellations impact our ability to provide customers with trips, and represent a considerable cost to the TTC. A no-show occurs when our driver arrives at the scheduled destination at the scheduled time, waits an additional 5 minutes, and is unable to locate you. A late cancellation is any trip that is cancelled on the actual day of service instead of the day before. The current policy allows up to a maximum of 4 days with late cancellations and/or no-shows each month. The automated call-out will alert customers when they receive their first (1st) and when they receive their fourth (4th) no-show or late cancellation.
FOR ASSISTANCE IN USING THIS ONLINE BOOKING WEBSITE, PLEASE SELECT HELP AT THE BOTTOM RIGHT OF THIS MAIN PAGE. HERE YOU WILL FIND ANSWERS TO COMMONLY ASKED QUESTIONS, AS WELL AS HELP VIDEOS WHICH WILL GUIDE YOU THROUGH THE VARIOUS ONLINE FEATURES AND FUNCTIONS.
In order to use this site you must be a valid Wheel-Trans customer.
Please enter your Wheel-Trans Registration number and Password
to access the Wheel-Trans Online Trip Booking system.
If you save your Registration number and password, anyone accessing
Wheel-Trans Online Trip Booking using this computer will be able to
book and cancel trips on your behalf.
Please do not do this at a shared computer.
Register to use Wheel-Trans Online Trip Booking.
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